Terms and Conditions
- Dandy-Lion Boutique Pilates and Fitness Studio – Terms and Conditions
Membership and Registration:
• All members must complete accurate registration forms providing up-to-date information.
Changes to Schedule and Policies:
• Dandy-Lion Boutique Pilates and Fitness Studio reserves the right to modify schedules, policies, and fees with advance notice.
Termination of Membership:
• Violation of studio policies or inappropriate behavior may result in membership termination.
• The studio reserves the right to refuse service to anyone.
Privacy Policy:
• Member information is handled according to the studio’s privacy policy.
• Members can request details about the use of their data.
Class Packages:
• Class packages are purchased online with payments made via Electronic Funds Transfer (EFT).
• Upon successful payment, clients can book their first session on the booking page.
• Proof of payment will need to be emailed to info@dandylionfitness.co.za with your name and surname to secure your booking.
Booking Confirmation and Coupon Code:
• Within 48 hours of the initial booking, clients will receive a unique coupon code for scheduling the remaining sessions within the purchased package.
Cancellation Policy:
• Classes must be cancelled at least 24 hours before the scheduled time and date.
• Failure to cancel within the stipulated timeframe results in the client being charged for the session.
Refunds and Expiry:
• No refunds are provided after the purchase of a class package.
• Each package is valid for a period of 2 months (8 weeks) from the purchase date.
Package Freeze Option:
• Clients can freeze their package for a total of 1 month (4 consecutive weeks) upon request, submitted within 6 weeks of purchase.
Studio Access and Code of Conduct:
• Clients will receive a daily access code via email and/or the business WhatsApp page for entry through the gate keypad.
• The access code is confidential and must not be shared with others.
• The code is only active during studio hours and will change daily for safety purposes.
• Unauthorized access may result in membership termination.
Parking and Premises Protocol:
• Limited parking space available inside the premises; clients arriving early should park on the road in front of the property.
• Clients are requested to wait outside until the current session participants have vacated the premises.
• Please vacate the property within 15 minutes after the class ends to allow the next group sufficient time for entry.
Efficient Session Transition:
• To maintain a timely schedule, clients are asked to respect the rotation of clients leaving and entering.
• After each session, clients have 15 minutes to vacate the property, and the next group has 15 minutes to enter before their session starts.
Health Disclosure:
• Clients are required to disclose health conditions before participating in classes.
Intellectual Property:
• Materials provided during classes are the studio’s intellectual property and cannot be reproduced without permission.
Termination of Booking Privileges:
• Clients agree to abide by the terms and conditions; violation may result in booking privilege termination.
Additional Access and Conduct Guidelines:
• Clients agree to adhere to additional access and conduct guidelines.
• Failure to comply may result in restricted access or appropriate measures.
Communication with Instructors:
• Notify instructors of important health matters before the class.
• Schedule appointments for non-urgent discussions.
Health and Safety (Specifics):
• Members must disclose any health conditions or concerns prior to participating in classes.
• Before attending a session, you will need to complete and sign the forms provided on the studio website, to be found on the essentials page under “Mandatory Forms for submission” (please fill both forms) and submit the forms via email to info@dandylionfitness.co.za
• Dandy-Lion Boutique Pilates and Fitness Studio is not liable for injuries resulting from undisclosed health issues.
Studio Etiquette (Specifics):
• There is a strict no shoe policy within the studio premises. Clients must remove shoes upon entry and place them in the provided cubbies in the mudroom.
• Clean non-slip Pilates socks must be worn to enter the studio, and the use of Pilates Reformer machines without these socks is not permitted for hygiene and safety reasons.
• Clients without non-slip socks can purchase them at the front desk for R200. Payment options include cash, card, or EFT. Socks are available in three different sizes.
• Small towels will be provided during class; please place used towels in the laundry basket upon leaving to maintain studio cleanliness.
• Only one towel is provided per client per session, but clients are encouraged to bring their own for extra use.
• Towels provided are not for use outside the studio.
• Personal belongings such as bags, clothing, purses, and keys should be placed in the provided lockers.
• Please leave the keys in the locks of the lockers after removal of personal items.
• Phones should be on silent during class sessions to ensure a respectful environment for all clients.
• Strictly no smoking and/or vaping on the premises.
• Dandy-Lion Boutique Pilates and Fitness Studio will not be held liable for any loss or damage to any personal belongings and/or property
Further Information:
• For additional assistance or clarifications, contact studio management.
Clients engaging with Dandy-Lion Boutique Pilates and Fitness Studio acknowledge and agree to comply with these studio etiquette, health, and safety guidelines. For further information or assistance, please contact our studio management.